Customer Representative (Cantonese & Mandarin-speaking) - Hybrid - Sport Clothing Industry GT02
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Representative (Hybrid), you will be part of our team of game-changers who are powering the brands of the future.
What you will do in this role
Provide first class customer satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
Handle incoming customer contacts (via telephone, e-mail, chat or social media), log call details onto call tracking systems and perform call follow-ups according to procedures.
Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support, and additional tasks that result in consumer satisfaction.
Forward any escalations and defined topics to the respective Client's brand units and/or contact persons.
De-escalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of non-standard cases.
Ensure correct presentation of the Client's corporate image in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.
Your qualifications
Are bilingual or proficient in Cantonese and Mandarin and have an advanced level of English.
Are self-motivated, a team player, supportive, outgoing, and open-minded.
Have active listening/comprehension skills.
Have very good written skills and a customer-focused attitude.
Have a goal-oriented attitude and time management skills.
Have minimum knowledge of Office pack + Keyboarding skills.
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.
What's in it for you
Full-time, 39 hours/week permanent contract: Monday to Friday from 07:00 to 16:00.
Salary 20,300 euros gross/year + up to 3,000 euros gross/year in bonus.
Great office location in Barcelona with the opportunity to work from home a few days.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer.
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
R1549496
Location: ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements: English, Mandarin (Required), Yue (Cantonese)
Time Type: Full time
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