Customer Representative (Cantonese & Mandarin) - Remote Salary: 20,300 euros gross/year + up to 3,000 euros gross/year in bonus
Published: 30.11.2024. Valid until: 25.12.2024 About Concentrix Spain Concentrix is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
Job Description Experience the power of a game-changing career As a Customer Representative (Remote), you will be part of our team of game-changers who are powering the brands of the future.
Responsibilities Provide first-class customer satisfaction at all times and support customers following provided guidelines. Handle incoming customer contacts (via telephone, e-mail, chat, or social media), log call details onto call tracking systems, and perform call follow-ups according to procedures. Support consumers in the sales and after-sales process by qualifying needs, product recommendations, and additional tasks that result in consumer satisfaction. Forward escalations and defined topics to the respective Client's brand units and/or contact persons. De-escalate complaints, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's designated partner for resolution. Ensure correct presentation of the Client's corporate image in all interactions representing its brand. Your Qualifications Bilingual or proficient in Cantonese and Mandarin with an advanced level of English. Self-motivated, team player, supportive, outgoing, and open-minded. Active listening/comprehension skills. Very good written skills and customer-focused attitude. Goal-oriented attitude and time management skills. Minimum knowledge of Office package and keyboarding skills. What's in it for you Full-time, 39 hours/week permanent contract: Monday to Friday from 07:00 to 16:00. Opportunity to work remotely anywhere in Spain. Full paid training on the company and the project you'll be working on. Career development programs and specialized courses. Concentrix is an equal opportunity employer and is committed to creating a diverse, inclusive, and authentic workplace.
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