Our Client
We are looking for a customer renewal specialist with German for an important software company.
Your Functions- Provide end-to-end renewal execution support.
- Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
- Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.
- Collaborate with internal teams to ensure a seamless renewal process for clients.
- Negotiate terms, pricing, and contract terms.
- Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.
- Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.
- Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.
- Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
- Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
Position RequisitesFormación: Grado en Administración de Empresas y Gestión de la InnovaciónIdiomas: Inglés: C2, Alemán: C2Conocimientos: SAP, Retention, RenovaciónExperiencia: 4 años- Excellent time management.
- Proven experience in customer-facing roles, such as Customer Success, Account Management.
- Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
- Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite.
- Demonstrated ability to work collaboratively in a cross-functional team environment.
- A passion for customer satisfaction and a commitment to delivering exceptional service.
- Able to liaise with various approval steps including accounting, finance, office of CFO, legal, etc.
Your Benefits- Being part of a multinational environment.
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