As the main point of contact for SamBoat's Italian and German users, your responsibilities will include:
Effectively meeting customer needs and ensuring their satisfaction.
Handling incoming calls, emails, and chats from Italian, German, and international customers.
Proposing customized offers tailored to customer requests.
Ensuring high-quality interactions and maintaining SamBoat's excellent service standards.
The perfect team-member: Languages: You are bilingual in German AND Italian at a native or near-native level.
Proficiency in French or English is also essential for internal team communication.
Customer Service Experience: You have significant experience in a similar role (minimum of 2 years in customer service or a customer-centric environment).
Personal Qualities: You are organized, methodical, and possess a strong sense of responsibility.
Excellent interpersonal skills with the ability to build trust with customers.
Strong customer satisfaction orientation and the ability to handle challenging situations with professionalism.
Autonomy and Flexibility: You enjoy working independently while contributing to team efforts.
What We Are Looking For:
A person who is passionate about human interaction, motivated by problem-solving, and eager to be part of an entrepreneurial adventure where every day brings new challenges and learning opportunities.
Why Join Us? Join a dynamic, supportive team that values collaboration and collective success.
Be part of a project experiencing significant European growth with plenty of opportunities for career advancement.
Work in an environment where initiative and creativity are encouraged.
What We Offer: A human-sized team of customer relationship experts ready to welcome you and share their experience.
A flexible work environment with the option to work from home up to 4 days per week.
Fun team events (aperitifs, boat trips) and a lively work atmosphere.
The opportunity to obtain your boating license – so you can fully experience the SamBoat spirit!
Co-working space in the heart of Barcelona.
Hybrid work option available, or in-office, to help you with your work-life balance.
Possible trips to our central offices in Bordeaux.
Important: To streamline our selection process, only candidates who are bilingual in German and Italian will be considered. If you think this profile fits you, don't hesitate – join us!
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