Customer Relations Executive - Account ManagerMadrid
About Ebury: Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
About the Job: We are offering an exciting opportunity to join a fast-growing team in Madrid.
You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance.
You'll have a combination of client-facing skill/experience, operational know-how, and problem-solving abilities.
In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed.
You'll be servicing the revenue and growth area of the business at an exciting time for the company.
Responsibilities: Manage a portfolio of 300 clients who will be trading online through our EBO platform.Understand clients' business activities and FX needs.Ensure clients have Ebury as their main platform for trading and making payments internationally.Resolve client issues as they arise.Promote the company offering and identify new opportunities to grow new and existing key accounts.Handle live currency trade booking, banking information, and high value/volume payments, ensuring accuracy.Help clients identify issues preemptively (e.g., payment dates, banking data).About You: A passionate individual with a strong interest in client servicing.Prepared to go the extra mile to exceed customer expectations.Strong written and verbal communication skills.Ability to excel in a high-pressure environment.Confidence in liaising and mediating between multiple internal departments.Ability to multitask and prioritize around daily deadlines.Self-starter with the initiative and ability to find solutions.Experience with Microsoft Suite, particularly Excel.The Ideal Candidate Will Have: Fluency in Spanish and professional-level English.Sales skills/experience is a plus.Knowledge of FX and Ebury's products.Adaptability in a constantly evolving environment.What We Can Offer You: A career with Ebury, which is a hyper-growth FinTech firm.A clear path for progression, mapped out by your individual goals and personal objectives.The tools to develop and master your client relationship skills.The opportunity to service and develop your own book of clients.A support structure that will drive you to succeed in your next goal.About Us: Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in over 25 countries worldwide.
Cultural diversity is part of what makes Ebury a special place to be.
We believe in inclusion and stand against discrimination in all forms.
At Ebury, you can be whoever you want to be and still feel a sense of belonging. Please submit your application on the careers website directly, uploading your CV/resume in English.
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