Customer Relations Executive - Account Manager MadridEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
About the Job: We are offering an exciting opportunity to join a fast-growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how, and problem-solving abilities.
You will act as an ambassador for the product and service at a customer-facing level.
About You: A passionate individual with a strong interest in client servicing.Prepared to go the extra mile to exceed customer expectations and experience.Desire to deliver best in class service, to support our industry-leading offering.Strong written and verbal communication skills.Strives in a high-pressure/pace environment.Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred).Managing workload around tight time constraints.Confidence in liaising and mediating between multiple internal departments to find solutions.Confidence in dealing directly with clients as an ambassador for the brand and product.Ability to manage different types and nature of enquiry simultaneously across several platforms.Resolve client issues as they arise.Ability to multitask/prioritise – working around daily deadlines.Commercial awareness: Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts.Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications.Eye for detail: Dealing with live currency trade booking, banking information, figures, and high value/volume payments and clients - accuracy of work is particularly key.Drive to solve problems: Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally.Interest in currency markets helpful.Experience with Microsoft suite (particularly Excel).Role: You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform. You will have an understanding of clients & business activity/core business, FX needs, and making sure clients have Ebury as their main platform for trading and making payments internationally.
The Ideal Candidate Will Have the Following: Languages - Spanish Fluency and English at a professional level.Sales skills/experience is a PLUS.Knowledge of FX.Knowledge of all products Ebury offers.Being able to adapt in a constantly evolving and challenging environment.What We Can Offer You: A career with Ebury, which is a hyper-growth FinTech firm.A clear path for progression, mapped out by your individual goals and personal objectives.The tools to develop and master your client relationship skills.The opportunity to service and develop your own book of clients.A support structure that will drive you to succeed in your next goal.Please submit your application on the careers website directly, uploading your CV/resume in English.
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