Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology.
We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business.
Grow your career.
Work with extraordinary people.
Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job DescriptionObjective of the role:
The goal of this role is to lead a team of Rated Company Engagement Experts while supporting the expansion of Inquiry Center operations (including, but not limited to, recruitment & interviewing), in line with the company's business strategy.
Responsibilities:Manage a team of 5+ customer-facing expert analystsPromote and embody the company's vision and values by leading by exampleDrive team performance in line with team's strategy and objectivesDefine with Management and with team members clear roles and responsibilities and ensure team ownership of themCollaborate with fellow team leaders to share best practicesDevelop, provide avenues for support, coach, motivate and reward team membersGuide the development of skills and competencies of team members including identifying training and development needs, etc.Manage team members expectationsCreate an environment oriented toward trust, open communication, creative thinkingCreate a cohesive team environment while maintaining respect both within the team, and towards other team membersAct as primary trainer for new team members until establishment of training team, provide validation of work, etc.Support & give regular feedbackSit in on escalation cases with team membersTake over escalation cases from IC members (dependent on language/region)Provide live sessions (paid service) for strategic/sensitive accountsFollow up on team members' "Bad Feedback" from customers - discussing with team member and decide on relevant next stepsWork independently on projects that benefit and develop the teamCreate a healthy & inclusive work environmentConduct performance appraisals & salary reviewLead team-related projects and initiatives that drive operational improvementsResponsibilities related to Rating Process:When operational needs require, respond to complex in-depth inquiries, live sessions, escalations and complaints, applying the EcoVadis methodology during the processEssential job specific competencies:Time ManagementProblem-solving skillsCritical thinkingConflict resolutionCommunication and presentation skillsProactivenessOrganization and time managementIndependence and autonomyAbility to connect quickly and easily with customers via video conferencingDecisiveSelf-awareAbility to collaborate diplomatically and effectively with members of different teamsQualificationsMinimum 2 years of experience in a customer-facing role or with a customer-related project.At least 1 year of experience in a Team Leader/Manager roleFlexibility to manage a team primarily based in the AmericasTeam player mindsetAbility to exercise discretion in handling confidential information and materialsMust have excellent organizational skills and proven ability to work within prescribed timelinesAnalytical and performance-driven mindsetCritical thinking and decision makingEffective time manager and multi-tasker able to effectively prioritize in a fast-paced environment- Innovative problem solverMust be well organized / self-driven and autonomous (capacity to challenge)Strong communication, presentation and public speaking skillsAbility to translate and support the company strategy to team membersMeticulous attention to detailTeam Player / ability to collaborate with others & work in a team-oriented environmentDemonstrated ability to pick up new skills proactivelyAdditional InformationStarting date: February 2025Full-time positionIn return for your expertise, we offer:
Support with all the necessary office and IT equipmentFlexible working hoursWellness allowance for mental and physical wellbeingAccess to professional mental health supportReferral bonus policyLearning and developmentSustainability events and community involvementPeer recognition programEmployee-led resource groupsHybrid work organization (from the office or from home)Remote work from abroad policyMeals and Transportation Vouchers (Cobee card)Dental BenefitsLife & Accident Insurance + Private Health InsurancePaid employee volunteer dayPaid moving day (1/year)Time off: 1 Community Service Day + 1 Personal DaySummer Hours in July and August (36 hours per week)Hybrid Monthly Allowance for electricity and InternetOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don't fit all the criteria but still think you'd be a good candidate?
Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
We're interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs?
Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates.
If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes.
EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
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