Cummins Inc. Customer Quality Specialist in Guadalajara , Spain Customer Quality SpecialistDescriptionJoin our growing team here at our new Guadalajara site as a Customer Quality Specialist . We're proud to be at the forefront of green hydrogen technology development, assembling and testing electrolyzers for the European market. We will support you career development as we evolve and develop as a team, it's an exciting time and we look forward to seeing your application.In this role, you will make an impact in the following ways:The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issuesDevelops understanding of customer expectations and requirements for qualitySupports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiativesWorks to implement and close action plans for customer quality issues including product, supply chain, or process relatedUses Customer Centric metrics to prioritize customer quality issuesMaintains external relationships and supports developing key quality communications, in some cases communicates externallyContributes to process improvement efforts and may lead portions of workflows or processesQualificationsTo be successful in this role you will need:Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)Intermediate level of experience required in Customer Quality roles (minimum 5 years)Experience with customer auditsMultinational environment ideallyAvailability to travel 30% of timeFluent in English and Spanish , written and spokenSkills: Ensures accountability, Action oriented, Manages ambiguity , Collaborates, Communicates effectively, Manages conflict , Customer focus, Customer Technical Problem Solving, Builds networks, Problem SolvingJob QUALITYPrimary Location Spain-Castille-La Mancha-Guadalajara-Spain, Guadalajara, NPBUJob Type Experienced - Exempt / OfficeRecruitment Job Type Exempt - ExperiencedJob Posting Jun 14, 2024, 5:54:21 AMUnposting Date OngoingRole Category Hybrid - Potential for Partial Remote PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.
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