Job Description Summary : The Customer Quality Leader - Offshore for LM Wind Power will primarily be responsible for developing and implementing cross-functional action-plans to improve the strategic partnership with LM's offshore customers and end-customers on proactive and reactive Quality improvement efforts. The role will be part of extended Global Quality leadership team at LM.
Roles and Responsibilities Own the relationship with Quality stakeholders within customer and end-customer organizations.
Lead the team of customer quality liaisons in offshore plants. Provide clear direction and vision; inspire and motivate stakeholders towards a "customer success" oriented quality culture.
Establish the Net Promoter Score (NPS) process for Offshore customers/end-customers and maintain a view of action-plans to improve scores.
Partner with NPI Engineering, New Introductions Quality & Regional/Global Operations Quality leaders on Production Part Approval Process (PPAP) for new product introductions to maximize customer impact.
Partner with Quality Engineering & Regional/Global Operations Quality leaders on root cause analysis and related customer communication for non-conformities and quality issues to enhance transparency.
Implement robust operating mechanism to pace progress. Utilize lean tools and data to arrive at key decisions and reach cross-functional trade-offs. Contextualize framing of the decisions based on cross-functional input.
Lead operating rigor on non-conformances. Own corrective and preventive actions.
Act as a resource for colleagues with less experience. Explain complex topics; develop skills to bring team members to consensus.
Convey performance expectations and handle sensitive issues.
Required Qualifications Degree in Engineering or equivalent technical background with significant relevant experience and performance track-record in business operations, quality, sales or other customer facing roles, preferably in Wind industry.
Strategic business mindset with strong customer relationship management ability to influence and resolve customer dynamics through logical/technical reasoning and clear/concise communication.
Ability to document, plan, market, and execute programs. Established project management skills.
Desired Characteristics Experience within Offshore wind industry, along with thorough techno-commercial understanding of Offshore Services business models.
Strong techno-commercial expertise with skillful communication and proven ability to achieve outcomes through complex negotiations.
Clear thinker with proven ability to develop and utilize data for complex and structured problem-solving.
Proven collaboration skills within a matrix organization with strong and reliable, cross-functional internal network within Offshore Wind industry.
Skilled communicator, both internally and externally (customers and industry).
Additional Information Relocation Assistance Provided : No
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