Who are we? Equinix is the world's digital infrastructure company, operating over 250data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Customer Project ManagerJob Summary
Supports the delivery of projects/programs and develops knowledge.
The Customer Project Manager is an entry to mid-level position within the Customer Care and Experience Organization. They oversee and are responsible for a variety of customer migrations within existing service installations. The Customer Project Manager guides customers through every step of their migration, coordinating and organizing the various internal departments involved in order to ensure timely completion of the project, with a focus on customer satisfaction. As a Customer Project Manager, the individual should be self-motivated, possess excellent communication skills across various departments and organizational levels, act as a trusted partner to the customer, be results-driven, and have the ability to manage multiple projects simultaneously while meeting customer expectations.
The Customer Project Manager is part of the Customer Care and Experience Team. Daily activities include:
Managing client migrations, collaborating cross-functionally to deliver services within agreed-upon timeframes and client expectations.
Independently resolving a wide range of standard client requests and migrations.
Resolving non-standard client requests and account issues, seeking guidance from a lead when necessary.
Ensuring client satisfaction for a portfolio of clients through client surveys and other evaluation methods.
Completing tasks assigned by the lead to support accounts or projects associated with other team members' portfolios.
Building strong relationships with clients through professional interactions.
Conducting client meetings related to migrations.
Participating in departmental projects and prioritizing assigned activities related to migrations.
Developing and fostering strong relationships with Sales, Operations, and other cross-functional teams.
Demonstrating basic knowledge of IBXs.
Assisting and supporting ongoing process and system enhancements.
Preferred Education and Experience:
Bachelor's degree or equivalent experience, preferably in a computer-related field.
Degree-level qualification, preferably in a technical subject, or equivalent experience.
Experience in a technical industry preferred (IT, telecommunications, or data centers).
Proficiency in MS Word, Excel (including Excel pivot tables), and PowerPoint required.
Familiarity with SalesForce and Siebel is desirable.
Strong written and verbal communication skills in business English.
Knowledge, Skills, and Abilities:
Excellent organizational, communication, and interpersonal skills, with the ability to professionally interact with internal and external customers at all levels.
Strong attention to detail and a high degree of accuracy.
Ability to work and adapt in a rapidly changing environment.
Customer service focus.
Ability to manage multiple priorities, handle highly confidential information, and demonstrate a self-starter attitude.
Strong process orientation, analytical thinking, and deductive reasoning skills.
Working knowledge of internet, hosting, and networking concepts is desirable.
Understanding of Equinix products.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.If you are a qualified candidate and need assistance or an accommodation, please let us know by completingthis form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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