The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Location: Remote/work from home in Slovenia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
Navigate internal and external documentation and resources to provide world-class service.
Identify and escalate priority or unresolved issues to appropriate internal teams.
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client.
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service.
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS: System knowledge: Very good user knowledge of common PC applications.
Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level).
Good ability to express yourself verbally and in writing in German.
Skilled conversation skills, linguistic fluency, and understandable pronunciation in German.
Good communication and teamwork skills.
Expertise: Basic credit card-specific knowledge desirable.
OFFER: Excellent remuneration package based on experience, skills, and performance.
Indefinite contract.
Private health and life insurance.
Fully remote work from Slovenia.
A dynamic and creative team with a positive and friendly atmosphere.
Good work environment - the employer can show off great reviews from their employees.
Guidance and tools to reach your full potential.
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