Customer Payments Graduate
Ebury Malaga - 4 days in the office & 1 day working from home
Department: Operations - Customer Payments
Responsibilities:
Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
Completion and verification of payment beneficiaries, in accordance with internal processes
Complete allocated tasks with focus, and in a timely manner
Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
Process payment returns and rejections, in line with internal processes
Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
Reconciliation of client funds and outbound payments sent and received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes
Investigation of unallocated and/or non-received funds, and rejection or escalation as required
Funding client trades, where manual funding is required
Verification of remitter bank account data
Assign currency accounts to clients as requested, and in accordance with internal guidelines
Requirements:
Solid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operates
At least 1+ years of relevant experience in Fintech / International Payments or similar
Good knowledge of SWIFT in a cross-border payments context, including MT103 message types
Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward
Proactive, with the ability to work within strict time-frames and under pressure
Diligent, with good attention to detail
Effective research skills with an ability to find solutions independently
Good communication skills, both written and verbal
Co-operative, and comfortable working in a team environment
Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
Motivated, with a desire to make Ebury a success
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