About us Hello! We are Samara, the solar installation startup that goes beyond self-consumption. We are here to accelerate the energy transition of households towards a more efficient, smarter and more sustainable model.
We are a high-growth startup that, above all, prioritizes people and the planet. We have the support of investors such as Seaya and Pelion Green Future and our team is constantly growing. Therefore, we are looking to expand our commercial team with several Sales Executive positions.
In line with our values, at Samara we firmly believe that the climate crisis is the biggest challenge facing our generation. Housing, in particular, is one of the main sources of carbon emissions in developed countries. We are optimistic by nature and think it is possible to do things differently: one that combines electrification, distributed generation, energy storage and software that enables more efficient energy management.
As you can see, we have a lot of work ahead of us, are you in?
What are you going to do? At Samara we have Energy Advisors , Energy Managers & Energy Partners .
Energy Advisors are in charge of understanding the potential customer in order to make the best personalised offer and close the deal. The Energy Managers are in charge of coordinating all the next steps with the different teams that make it possible to get the installation ready after signing the contract. The Energy Partners (Customer Operations Specialist) are in charge of accompanying our customers beyond their first installation with Samara; whether it is to recommend energy tariffs, solve unforeseen problems, coordinate our SamaraCare maintenance product or suggest new ways for continue working on our customers energy transition. At Samara we do not outsource any part of the process, so the Energy Partner is responsible for maintaining Samara's customer's excellent experience beyond their first installation project.
If you join Samara, you will be part of the initial steps of our Energy Partners team. These will be some of your roles:
Be responsible for providing direct support to customers that reach out via phone or email while building an excellent long term relationship and experience for them. You'll take care of customer queries from the moment the installation projects are installed and legalised. Set up the initial team operations related to our maintenance product, SamaraCare, together with our operations and installers team. Be the point of reference and trust for the customer from the moment the Energy Manager hands over the project and ensure the customer experience is seamless. Work on developing a structure for analysing our customers energy data with the objetive of providing personalised advise on how to adapt energy consumption behaviour patterns and optimising the use of their energy systems installed with Samara. Develop a deep expertise in technical and regulatory topics related to solar systems so that you can address customer issues effectively. Analyse customer inflow and proactively come up with ideas and solutions to prevent the root cause and develop initiatives to automate the resolution. Create strong links with the rest of the team to ensure that Samara works as one team. Help build a single company-wide culture as we redefine the energy industry forever. What do you need. ?? Customer service: you are passionate about dealing with customers, listening to them and helping them reduce their energy bills while caring for the planet. Problem solving & analytical skills: you have an analytical mindset and you have a data-driven approach to tackle challenges you have not seen before Project management & communication: you are confident with action plans, defining objetives & project scopes as well as communicating across stakeholders to achieve proposed project deadlines. Accountability & ownership: you enjoy making an opportunity your own and pursue it to completion. When facing challenges you are able of independently research how to solve them. You put people first: you are in line with Samara's cultural values and put people first. You are flexible & adapt easily: startups are fast-paced environment environments & always require iterations. We will make mistakes, but we learn quickly from them. Language: Fluency in Spanish and English Experience: Ideally 1-3 years of experience. We highly value previous customer service experience, but not necessarily within the energy sector. We will be happy to tailor your onboarding according to your previous knowledge of the sector. What we offer Competitive salary including variable Equity stake in Samara (through Phantom Shares) All the tools and material you need Office in the center of Madrid (Coworking in Aticco Madrid-María de Molina, 39) Activities and events with the whole team 25 vacation days per year Join a fast growing startup with big aspirations Join an inclusive and diverse team We are a group of people passionate about technology and its potential to create a better energy system. We chose this industry because we are driven by working on issues that have a defining impact on the way we live and we know we can have a positive impact. We want you to know that you have a place at Samara, wherever you come from and whoever you are. Having a diverse team that reflects our customers and helps us put ourselves in their shoes will help us get more and more people to switch to self-consumption. We know that sometimes people don't apply for a job because they haven't yet developed all the skills listed in the job requirements. But every job - and every person who works at Samara - is much more than what we can describe in an offer. So if you're interested in working with us and think you might fit in, we invite you to apply.
Our values Here is a concentrated version of our values, so you can better understand what we value at Samara and what guides us in our decision making:
People, climate, numbers: we are here to change the world, making it better for people and contributing to the fight against the climate crisis. We prioritize the decisions we make in this order. People, not titles: we care about people and ideas, not titles. We strongly believe in building the best team and that everyone has an exciting mission to work on. Think big: we want to build a team of highly motivated people who act like owners who care about the company as if it were their own, because it is! The whole team has a share of Samara's capital. We trust each other: entrepreneurship requires trust and trust requires communication. We are transparent, we share good news and bad news, and everyone is treated as an adult. Fun and positive: we work hard but we like to work with a smile on our face and have fun doing what we do. We are positive when faced with adversity and think coldly about how to solve problems.
