ABOUT US Signaturit Group is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and follow (to the letter) European standards and the ANSSI General Security Regulation to offer all legal guarantees in terms of securing our customers' online transactions. We have offices in Barcelona, Valencia, and Paris working together to help companies of any size and sector to optimize their administrative tasks related to document signing and digital communication. Join the team of Signaturit that is building the European leader in trusted digital transactions For more information, visit our web site and follow us onLinkedIn. What you will do at Signaturit At Signaturit , we are transforming the redesigning the standards of e-signature frameworks and moving to a comprehensive digital transaction security platform, leveraging cutting-edge technologies. As we expand, we are looking for a highly organized and technically skilled Customer Operations Onboarding Specialist to join our CSM team and play a pivotal role in our growth, alongside a solid team. In this role, you'll work closely with our Revenue and Product teams, ensuring seamless project delivery for our clients. Your responsibilities will include, but not be strictly limited to Operations Management: Design and propose improvements and solutions to optimize existing processes in the internal Operations department. Establish objectives, scope, timelines, and required resources for projects with main stakeholders. Implement and monitor process changes at Signaturit Group. Track and evaluate the achieved results. Onboarding project Management: The implementation of Signaturit Group solutions in our Customers Analyze and document existing projects from a functional standpoint, and ideally from a technical standpoint as well. Coordinate and lead internal resources during the project execution. Monitor project progress and ensure milestone and deliverable completion. Additionally, identify and manage project-related risks and deviations. Regularly report project status and results to Signaturit management and/or customer key stakeholders. What we believe should contribute to your success in this context Technical Knowledge Experience in process management and continuous improvement methodologies. Knowledge of project management tools and techniques. Familiarity with standards and frameworks such as Agile or SCRUM, among others. Ability to use project management software and process visualization tools. Analytical Skills Ability to analyze data and provide accurate diagnoses of processes. Proficiency in process mapping. Ability to identify critical points and areas of improvement in processes and projects. Management skills Excellent communication skills and ability to work in a team. Capacity to lead and motivate multidisciplinary teams. Problem-solving skills and effective decision-making ability. Ability to manage multiple projects and priorities, in a wide project portfolio. Benefits we currently have implemented - and more to come ? Flexible remote work ? Working hour flexibility ?? Summer working hours on Fridays, in July and August. Free health insurance for the employee and a discount for children Flexible compensation plan with Coverflex ??? English or French classes with native teachers Technical training with specialized platforms Birthday off Catering service at the office ?? Free coffee and snacks at the office Know more about us Home | Signaturit We are looking forward to meeting you
