Customer Operations Manager

Detalles de la oferta

.Location: Barcelona, SpainJob reference: R-211521Date posted: 10/31/2024An experienced Manager directly responsible to represent Global Supply Chain (GSC) within assigned Regions and primary link in the relevant market affiliate/s with direct impact on alignment of commercial growth and Supply Chain Operations long and short-term strategy.The role will be focused on product demand, strategic projects lead and execution, customer experience and operational improvement.Responsible for building and creating effective communication flow between the affiliate and Global Operations acting as the link between Global Supply Chain and the assigned region/market developing strong business links, relationships and influence at many levels (Marketing, Finance, QA, Legal, Commercial, Patient Advocacy, Government Affairs, Market Access and Regulatory leads) and is integrated in the affiliates' governance, actively participating in regular meetings and business reviews (leadership teams, country business reviews, integrated business plan).Highly focused on demand, works with the Affiliate and Demand planners on leveraging commercial strategies to optimize demand and supply resources and operational capabilities. Provides continuous business insights by proactively working with Commercial and Finance to balance demand and supply. Fully integrated in the demand management governance, leads demand prioritization and develops a solid demand communication scheme by challenging forecast and monitoring consumption trends.Fully integrated in the Global Supply Chain function, participates in defining the strategy and process improvements focused on the Customer Experience. Project manages cross functional international projects, including deployment of digital solutions as well as enhancing current operational and strategic capabilities.Leads all local initiatives and projects related to products such as early Access Programs (EAP), new product introductions (NPI), product transfers and retirement, product donations and compassionate use programs.Works closely with Global Distribution by sharing market specific requirements and trends and coordinate mitigation and preventive action plans.Works independently on addressing, analyzing, and solving problems in various business areas selecting the most appropriate methods and practices, balancing business, and customer benefits and ensures Service Level Agreement and regulatory requirements are communicated efficiently and embedded in the Global Supply Chain end-to-end process (such as Controlled Distribution).Represent Customer Operations in major product related projects within Global Supply Chain and plays a key role in leading business continuity plans and new product launch /product retirement.Closely supports initiatives related to product enhancement and safety, such as serialization


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

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