Job Title: Customer Operations Manager B2C
Type: Full-time
Experience: 3-5 years
Location: Madrid
What about us?
Welcome to INFINIT, a global tech company supercharging SMEs in select verticals with a unified platform that combines AI-powered business services with banking, operating systems, and deep industry expertise. Our mission is to help businesses grow simply by offering a comprehensive suite of solutions tailored to their unique needs.
At INFINIT, we are transforming vertical banking for SMEs with our advanced technology and industry knowledge, delivering solutions that drive growth and efficiency. We pride ourselves on innovation, transparency, and building strong relationships with our clients.
Join us at INFINIT as we reshape the landscape of business services, making a positive impact on the global economy. Your adventure in fintech starts here!
What do we want to achieve together?
We're looking for a proactive and strategic Customer Operations Manager B2C to join our team in Madrid. The ideal candidate will help us build processes from scratch while supporting ongoing operations and developing scalable solutions. They will liaise with local B2C operations to ensure an exceptional customer experience, prioritize the product pipeline for B2C customers, implement new features in collaboration with the product team, and support the local head of operations in prioritizing, tooling, and implementing new B2C customer strategies.
Process Development: Design and build processes from scratch to establish a robust B2C operations framework
Operational Support: Provide support on the run while building scalable solutions to enhance operational efficiency
Customer Experience: Liaise with local B2C operations to ensure a seamless and positive customer experience
Product Pipeline Prioritization: Prioritize the product pipeline for B2C customers, ensuring alignment with business goals and customer needs
Feature Implementation: Collaborate with the product team to implement new features that enhance the B2C customer experience
Support Operations: Assist the local head of operations in prioritizing tasks, developing tools, and executing new B2C customer strategies
Strategy Execution: Drive the execution of strategic initiatives to improve B2C customer operations and support business growth
What do you need to be successful in this role?
Education: You hold a degree in Business or Engineering (preferred)
Experience: You have 3-5 years of professional experience in consulting, investment banking, and/or startups/scale-ups
Skills: Strong analytical, problem-solving, and project management skills
Language: You are fluent in English. Spanish would be a plus
Communication: Excellent communication and interpersonal skills to effectively manage relationships with stakeholders
What will you find working at Infinit?
Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at Infinit will have a lasting effect on businesses and communities
Diverse and Inclusive Team: Join a dynamic and international team of over 7 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment
Flexibility and Ownership: we trust our team and we are goal-oriented
Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together
Day off on your birthday we celebrate it with you
Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app, Cobee
Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time
Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance
Personal Time Off: Enjoy flexibility with your personal time off
Diversity & Inclusion
Infinit promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
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