Customer Onboarding Specialist - Spain (Temp contract)This role is for a temporary contract of 9 monthsLet's face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we're on a mission to change this. We're here to make spend management surprisingly effective and empowering – for finance teams and employees.As a Pleo Onboarding Specialist, you hold the key to unlocking the full potential of our cutting-edge solutions for businesses across Europe. Your mission is to oversee and execute the onboarding process with precision and finesse, collaborating seamlessly with both customers and internal teams to ensure a smooth and memorable journey from start to finish.Some of the fun you will have:Facing customer externally:A chance to be a pioneer of a new muscle Pleo will offer to its customers.Identify customer objectives, priorities, policies, systems, and rollout plans.Align on project timelines, scope, resources, and integration requirements.Provide consulting, share best practices, conduct training and help drive healthy user adoption.Ensure the customer is primed and set up for long-term success as part of the handover to your teammates in Adoption.Maintain strong relationships, gather feedback and CSAT scores that can be leveraged in improving our product experience.Working with internal teams:Document, share knowledge, collaborate on training and enablement.Provide feedback and insights to product, development, and marketing teams.Ensure onboarding timeline and customer satisfaction.What does success look like:Successfully execute 95% of professional services projects within agreed timeline and scope.Achieve 90% or higher CSAT.Generating customer referrals and case studies on a regular basis.You will thrive in this role if you have:Excellent knowledge of accounting principles, financial workflows, and tax codes is required.Fluency in both English and Spanish language is required.Successful customer facing experience (at least 2-3 years).Strong problem-solving skills, with attention to detail.Show me the benefits!Your own Pleo card (no more out-of-pocket spending!)Private health insurance to ensure you're fit in body and mind to do your best work.We offer 25 days of holiday + your public holidays.Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends.About your application:Please submit your application in English; it's our company language.We treat all candidates equally.
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