At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 12,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries.
With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
Our team, nearly 400 strong, spans our offices in Barcelona and Medellin.
At Amenitiz, we cultivate a culture of positivity and personal growth.
Our team members are enthusiastic, thrive on ownership, and excel in collaboration.
Every day, we lead by example, prioritizing client satisfaction and executing with excellence.
We are committed to making a positive impact wherever we go.
About the role
As a Customer Marketing Specialist at Amenitiz, your primary goal will be to create engaging and impactful customer experiences that enhance satisfaction and drive loyalty.
You'll play a vital role in shaping how we communicate with our customers, ensuring they feel supported and valued throughout their journey.
Your missions Implement customer communications (primarily email and in-app): collaborate with stakeholders across departments to design campaign flows, schedule communications, write compelling content, create layouts, and set everything up in our CRM.Own and manage the customer Help Center: Optimize its structure, identify content gaps, write informative articles, and produce support materials such as screenshots and recordings.Lead projects to improve NPS and retention: Identify opportunities, implement strategies, and measure success in driving customer satisfaction and loyalty. About you You're a proactive and creative professional who thrives on creating meaningful customer interactions.Experience with marketing automation/CRM tools (e.g., Klaviyo, Hubspot Marketing Hub, Customer.io, Braze).Strong copywriting skills with the ability to craft clear, engaging, and impactful messages.(Nice-to-have) Familiarity with Help Center CMS tools (e.g., Zendesk Guide).(Nice-to-have) Basic graphic design skills to create visually appealing support content. Our Benefits Extensive medical and wellness coverage to ensure you're feeling great physically and mentally.We provide Stock Options that ensure you have ownership in our success.Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere).
Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.We do monthly team-building activities.
From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.Forget about waiting till the end of the month to get paid.
Access your salary any day you want!Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).Eager to be inspired and learn?
We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we're scaling our hotelier portfolio and diving deep into each of our five main markets.
More than anything, we're having a ton of fun while creating impact and learning along the way.
If you're a strategic thinker with a passion for driving growth and innovation, we want to hear from you!
Apply now to join our team and be a part of our exciting journey at Amenitiz!
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