Customer Manager

About your role Start: ASAP Location: European Operations Center (Ríos Rosas 36, Madrid) Job Summary: As a Customer Manager at Otovo, you will manage customer relationships and ensure customer satisfaction.
You will work closely with clients to understand their needs and provide them with solar energy solutions that meet their requirements.
You will also manage customer accounts and maintain regular communication with clients.
Key Responsibilities: Be the voice of our company and the first point of contact for our customers.
Answer their questions and make their day with your positive attitude.
Develop and maintain positive relationships with customers.
Understand customer needs and provide them with solar energy solutions.
Manage customer accounts and maintain regular communication with clients.
Collaborate with operations and sales team to identify new business opportunities.
Provide support to customers throughout the PV installation process.
Address customer complaints and resolve issues on time.
Ensure customer satisfaction and promote customer loyalty.
Maintain customer records and update customer information as needed.
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