Bringing a personalized approach to connecting exceptional talent with unique opportunities.
Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs.
Collaboration builds a stronger, more successful future – one strategic hire at a time.
We are looking for a motivated Customer Lifecycle Manager with proficiency in Dutch to join our dedicated team.
This role is ideal for those who thrive in fast-paced environments and are passionate about enhancing customer experiences across all touchpoints.
If you are driven by improving customer satisfaction and building long-term client relationships, this might be your next career opportunity.
Key Responsibilities Serve as the first point of contact for many customers, delivering a strong initial impression and laying the groundwork for long-term customer relationships.
Manage the sales process from lead to purchase, acting as the main contact for customers, leading the sales strategy, handling objections, and negotiating success.
Engage with small and medium-sized businesses across various industries to identify their needs and propose solutions using leading cloud technologies, with a focus on Microsoft cloud solutions.
Provide an outstanding customer engagement experience, ensuring customer satisfaction.
Drive cloud solution sales by maximizing up-sell and cross-sell opportunities, working with Solution Specialists and Partner Connection Managers, primarily focused on Microsoft cloud technologies.
Present competitive solutions in the context of customer needs and experiences.
Communicate effectively, both verbally and in writing, to help customers understand how they can capture value with Microsoft technologies and envision future success.
Convert prospects and qualified leads into opportunities and build a revenue pipeline using criteria like BANT (budget, authority, need, and timeline).
Exceed net-new revenue and sales pipeline targets, including contacting 200 leads and generating 30 opportunities per month, with a daily activity of 60-90 engagements.
Utilize social media, digital platforms, video, chat, phone, and demonstrations to effectively manage and sell to customers.
Gather and share customer feedback with the business to represent the "Voice of the Customer." Essential Skills and Experience High school diploma required; a BA or 4-year degree is preferred.
2-3+ years of sales experience with a proven track record of success; a minimum of 1 year of IT industry experience and 1 year of sales account management or customer management experience is required.
Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.
Experience working with or selling solutions like Azure, Office 365, or Dynamics 365 is preferred.
Microsoft Fundamentals certification in Azure, Modern Workplace, or BizApps is a plus.
A self-motivated individual with a history of exceptional performance and goal achievement, taking ownership of personal development and continuous improvement.
Strong interpersonal skills and excellent written and verbal communication skills.
Ability to effectively communicate with contacts via phone (cold calling and established relationships), email, video, and presentations.
General knowledge of the IT industry, with the ability to quickly learn and retain knowledge about specific products and business solutions.
Results-driven personality with a focus on exceeding sales goals through strategic leadership and collaboration across the business.
Strong time management skills and the ability to work independently or under supervision with a high level of integrity.
Proficiency with Microsoft Office Suite, Windows OS, and CRM systems like Dynamics 365 or Salesforce.
Passion for cloud technologies and their potential to change the world.
Fluent in Dutch and English (C2 level in both spoken and written communication).
Benefits Competitive salary package based on experience, skills, and performance.
Working hours: Monday to Thursday, 9:00 AM to 5:30 PM, and Friday from 9:00 AM to 4:30 PM.
Prime office location in Malaga.
Referral bonus for recommending new hires.
Comprehensive training fully paid, covering both the company and project details.
Career development opportunities with access to specialized courses.
Potential for international career growth through the International Mobility Program.
A dynamic, creative team with a positive and friendly work environment.
Support and resources to help you achieve your full potential.
Why You Should Apply for This Customer Lifecycle Role Joining our team as a Customer Lifecycle Manager provides you with a unique opportunity to influence customer experiences and drive loyalty in a forward-thinking company.
We are committed to supporting our employees by providing the resources and opportunities necessary for their growth and success.
Application Process for Enthusiastic Customer Lifecycle Candidates If you are ready to enhance customer journeys and foster impactful client relationships, we encourage you to apply.
Click 'Apply Now' to send your CV and a cover letter that highlights your experience in customer lifecycle management and your enthusiasm for the role.
We look forward to welcoming a passionate and dedicated professional to our team.