Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.
From sales to service and content moderation to credit management, they're an end-to-end provider across all B2C and B2B customer journeys.The RoleAs a Customer Lifecycle Manager you will have a customer-facing role.
You will be in charge of strategy and execution of end-to-end customer lifecycle management - this means engaging customers from the very first point of contact to retention and renewal initiatives.
The important aspect of your role is to maintain and develop our loyal and happy customer base.Your daily work will include tasks like these:Being the first point of contact for many customers, deliver a strong first impression and set the foundation for long term customer relationships.Leading the sales strategy, overcoming objections and negotiating success.Engaging with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with the company's leading cloud technologies.Position competitive offerings and solutions in the context of customer needs and experiences.Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft's technologies.Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g.
BANT (budget, authority, need and timeline).Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers.Collect feedback from customers and articulate it back to the business: "Voice of customer."Ideal ProfileYou speak and write Finnish at a native level and you are fluent in English (B2).A minimum of 1 year experience in sales and account management or customer management. Minimum 1 year IT industry experience required.You have a good understanding and level of computer handling skills. Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred. Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.Excellent problem solving skills and familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.What's on Offer?Relocation package (flight and accommodation)Performance bonusesDiscount on Gym and Language courses2 to 3 weeks of paid trainingWork shifts from Monday to Friday between 09:00 - 18:00 - maintain a healthy work-life balance with weekends off.Possibilities to grow inside the company