David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Lifecycle Manager for their Málaga office. Position: Customer Lifecycle Manager Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with leading cloud technologies (preliminary focused on Microsoft cloud technologies) Obsess over customers and prospects to deliver a world-class customer engagement experience Secure customer wins for cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers (preliminary focused on Microsoft cloud solutions) Position competitive offerings and solutions in the context of customer needs and experiences Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft technologies Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline) Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum 60-90 activities/day Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers Collect feedback from customers and articulate it back to the business: "Voice of customer" REQUIREMENTS: High school diploma required, BA/4-year degree preferred 2-3 years sales experience with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required. Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement. Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration Solid time management skills and ability to work independently or under supervision with a high level of integrity Experience using Microsoft Office Suite applications, Windows OS and Client Relationship Management (CRM) system(s) such as Dynamics 365, SalesForce etc. Passion for cloud technologies and changing the world Language skills: Dutch and English Fluent (C2 - verbal and written) BENEFITS: Excellent remuneration package based on experience, skills and performance M-T 9.00 to 17.30, F 9.00 to 16.30 Great office location in Malaga. Friends hunting (referral) bonus Full paid training about the company and the project you will be working on Career development program and specialized courses Opportunities for a career abroad through the International Mobility Program A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential.