Position: Customer Lifecycle Manager
Location: Málaga, Spain
Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Be the first and main contact point for Cloud technology customers - small and medium businesses Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers Contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day Determine customers' needs and identify opportunities, deliver a strong first impression, and set the foundation for long-term customer relationships by delivering a world-class customer engagement experience Quarterback sales from lead to purchase, leading the sales strategy, maximizing up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers Turn prospects and qualified leads into opportunities and revenue pipeline by applying relevant criteria, e.g., BANT (budget, authority, need, and timeline) Forecast sales, pipeline, and usage of the products and solutions in scope Collect feedback from customers and articulate it back to the business: "Voice of customer." REQUIREMENTS: Fluent English (verbal and written), fluent or native Danish (verbal and written) 2+ years of sales experience with a proven track record of success is required Minimum 1 year of IT industry experience required and general knowledge of the IT industry High school diploma required; a BA/4-year degree would be an advantage Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantage Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantage Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement Strong interpersonal skills, excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video, and presentations Achievement- and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration Solid time management skills Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc Passion for cloud technologies and changing the world. BENEFITS: Attractive remuneration with capped sales bonuses Working with a big name in the Cloud industry and gaining specialization in it Work from Monday to Friday from 9 AM - 6 PM Relocation cost reimbursement for candidates from abroad Sponsored meals International team Stimulating environment Many opportunities for growth within the company.
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