Customer Experience Specialist With German

Customer Experience Specialist with German In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life.
Your Role:
Be the first point of contact for B2B customers via phone, email, and chat, providing tailored solutions to meet their needs.
Innovate and brainstorm with your team to elevate the customer experience, using the latest technology and AI integrations.
Manage payment inquiries across multiple platforms and enhance company reviews, driving NPS improvements.
Identify and escalate customer issues, while proactively mapping business processes for smoother journeys.
What You Bring:
Native-level German and fluent English skills.
Experience in customer service with a proactive, solution-oriented approach.
Interest in tech innovations, including chatbot integrations.
Quick thinking, lightning-fast typing skills, and adaptability to evolving tech.
Perks to Look Forward To:
Spanish language and mindfulness classes.
Fun Friday evening drinks and fitness bootcamps.
Growth in communication, innovation, and tech skills within a vibrant startup culture.
International work environment in beautiful Valencia, with free breakfast and lunch at the office!
Join a diverse, dynamic team in one of Europe's most stunning cities! #CustomerExperience #GermanJobs #Valencia

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