Customer Experience Specialist (M,F) German

Start: asap
DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile on their faceIdentify and address customer needs to escalate internally to improve and/or develop processesThrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivityMaintain customer satisfaction and retention through impactful customer experience.REQUIREMENTS: Native in German, both oral and written. Fluent in English (at least B2 level)Previous working experience in hospitality or other customer facing roles is a plusAffinity for fashion, sharp view for aesthetics, knowledge of trends in fashionExcellent communication skills with the ability to listen and show empathyYou thrive for teamwork and fun and are part of the communityFlexible and able to work in a fast paced working environmentAutonomous, able to work independently as well as part of a teamTech savvy and familiar with Google Suite, MS office and CRM toolingCustomer-focused, always have the customer's best interest in mind.BENEFITS: Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialBreakfast and lunch offered onsite.Health insurance, free lunch, Spanish lessons, bootcamp twice a week and drinks every Friday. No experience in CX required, but experience within hospitality etc. is preferred, as well as an affinity for fashion or sustainability. online sustainable fashion platform. Hours: 08:00 - 17:00, or 09:00 - 18:00, or 11:00 - 20:00 Monday till SundayRelocation and administrational support when moving to Spain (flight ticket + 1 week of housing) -Free lunch and breakfast served onsite - Contract: full-time (8-39hrs) permanent contract
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