Customer Experience Specialist - German - Valencia | R-693

Position: German Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat, and social media.Showcase extraordinary communication skills such as listening, empathy, and personalization of every customer conversation.Guide customers with their questions and ensure they are offered the right solution, leaving a big smile on their face.Identify and address customer needs to escalate internally to improve and/or develop processes.Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality, and productivity.Maintain customer satisfaction and retention through impactful customer experience.REQUIREMENTS:Native in German, both oral and written. Fluent in English (at least B2 level).Previous working experience in hospitality or other customer-facing roles is a plus.Excellent communication skills with the ability to listen and show empathy.You thrive for teamwork and fun and are part of the community.Flexible and able to work in a fast-paced working environment.Autonomous, able to work independently as well as part of a team.Tech-savvy and familiar with Google Suite, MS Office, and CRM tooling.Customer-focused, always have the customer's best interest in mind.BENEFITS:Excellent remuneration package based on experience, skills, and performance.Health insurance.Free breakfast/lunch.Spanish lessons.Drinks every Friday.Be part of a dynamic and creative team with a positive and friendly atmosphere.Guidance and tools to reach your full potential.Jujur. Honest, trustful, fair.Transparency is key at Jujur.Our team is committed to delivering an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
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