Customer Experience Specialist - German - Valencia

Position: German Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communication skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile on their faceIdentify and address customer needs to escalate internally to improve and/or develop processesThrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivityMaintain customer satisfaction and retention through impactful customer experience.REQUIREMENTS:Native in German, both oral and written. Fluent in English (at least B2 level)Previous working experience in hospitality or other customer facing roles is a plusExcellent communication skills with the ability to listen and show empathyYou thrive for teamwork and fun and are part of the communityFlexible and able to work in a fast paced working environmentAutonomous, able to work independently as well as part of a teamTech savvy and familiar with Google Suite, MS office and CRM toolingCustomer-focused, always have the customer's best interest in mind.BENEFITS:Excellent remuneration package based on experience, skills and performanceHealth insuranceFree breakfast/lunchSpanish lessonsDrinks every FridayBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potential#J-18808-Ljbffr