Customer Experience Specialist - German - Valencia

Position: German Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time

DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face Identify and address customer needs to escalate internally to improve and/or develop processes Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity Maintain customer satisfaction and retention through impactful customer experience. REQUIREMENTS: Native in German, both oral and written. Fluent in English (at least B2 level) Previous working experience in hospitality or other customer facing roles is a plus Excellent communication skills with the ability to listen and show empathy You thrive for teamwork and fun and are part of the community Flexible and able to work in a fast paced working environment Autonomous, able to work independently as well as part of a team Tech savvy and familiar with Google Suite, MS office and CRM tooling Customer-focused, always have the customer's best interest in mind. BENEFITS: Excellent remuneration package based on experience, skills and performance Health insurance Free breakfast/lunch Spanish lessons Drinks every Friday Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential
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