About the client.Our newest incoming client is on a mission to make refurbished tech mainstream. With a vision for a circular economy, they're extending the life of iPhones by buying your old devices, expertly refurbishing them, and giving them a second life. Over 1 million happy customers agree—it's better for your wallet and the planet. Why buy new when you can get great tech that doesn't cost the earth? Are you ready to upgrade smarter? Come join the Customer Service team!About the role.We're looking for a passionate Customer Experience Specialist to join our dynamic team. You'll be the voice of our new client, providing top-notch support and ensuring our customers have a smooth, positive experience throughout their journey with us. From answering inquiries to solving problems, you'll play a key role in building lasting relationships and promoting our mission.Provide exceptional customer service across multiple channels (email, chat, phone)Assist customers with inquiries about products, orders, and repairsTroubleshoot and resolve issues quickly and effectively, ensuring customer satisfactionPromote the company's vision of sustainability by educating customers on our refurbished products and processesCollaborate with internal teams to enhance the overall customer experience and feedback processesMonitor customer feedback and contribute to continuous improvement initiativesWhat we expect.Native proficiency in written and spoken German is essential and other language is a plus Proven experience in customer faced roles is an advantage A people-oriented mindset with excellent communication skillsAbility to connect with customers and make them feel valued and heardA passion for technology, sustainability, and delivering positive customer experiencesProblem-solving abilities and resilience in handling challenging situationsAbility to work well both independently and as part of a teamWhat we offer.The career adventure of your lifetime in sunny Valencia, SpainThe chance to work in a scale-up environment with a high-performance cultureCollaboration with the most well-known and fastest-growing brands in EuropeBe part of an incredible, international community of like-minded and motivated professionalsThe opportunity to grow and develop yourself both personally and professionallyDelicious and healthy breakfast and lunchA comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and moreSupport with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance#J-18808-Ljbffr