Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.Behind the brand.Welcome to the Online Payment Platform! Based in the Netherlands, they are a cutting-edge scale-up revolutionizing the online payment landscape. With their innovative solutions, they empower businesses to navigate the complexities of digital transactions with ease and security. As they rapidly expand, their mission is to simplify payment processes, enhance user experiences, and drive growth for their clients. Join us as they lead the charge in shaping the future of online payments!How you make an impact.Provide top-notch support to B2B customers via phone, email, and chatCollaborate with customers to identify effective solutionsBrainstorm with colleagues to enhance the Customer ExperienceHandle troubleshooting, innovation, and change management dailyUtilize the latest technology and AI to develop expertiseManage payment inquiries from sellers and buyers on various platformsImprove Trustpilot reviews and company NPS through exceptional serviceFlag and escalate customer queries while proposing suitable solutionsOptimize business processes to enhance the customer journeyWhat we value in you.Native-level proficiency in Dutch and C1 level in EnglishCustomer service is second nature to you, prior experience in the field is an advantageExceptional communication skills that facilitate meaningful interactionsA keen interest in innovation, including chatbot integrationsProactive and solution-oriented mindset to tackle challenges effectivelyAbility to think outside the box and consistently deliver customer solutionsA technical or financial background is a plusProficient with computers and possess lightning-fast typing skillsThe extras you'll love.Experience a vibrant start-up culture while collaborating with some of the coolest brands in EuropeBreakfast and lunch on us – because fueling your day mattersSpanish health insurance – we've got your well-being coveredFree Spanish classes – unlock a new language and immerse yourself in the local cultureCareer growth opportunities – take your skills to the next level with endless development pathsMonthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things excitingRelocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local lifeJoin us for more than just a job—be part of an unforgettable journey!#J-18808-Ljbffr