Customer Experience Specialist

Requirements:Excellent Dutch (C2) speakers with C1 English levelSmart and enthusiastic problem-solver with a keen eye for customer serviceCalm and empathetic when dealing with customersCurious and love to investigate and use creative problem-solving skills for customer satisfactionTarget-driven and strive to exceed expectationsResponsibilities:Communicate with customers through phone, email, chat, and social mediaShowcase extraordinary communication skills including listening, empathy, and personalizing every customer conversationGuide customers, offer right solutions, and ensure customer satisfactionIdentify and address customer needs, escalate internally for process improvementFocus on KPIs: Customer Satisfaction, quality, and productivityMaintain customer satisfaction and retention through impactful customer experienceBenefits:Excellent remuneration package based on experience, skills, and performanceShifts between 9:00 and 23:00 with preference for late night shift (14:00 - 23:00)Full-time contract of 39 hours per weekFully on-site (no remote work)Part of a dynamic and international team (25+ nationalities)Benefit program includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team eventsHigh performance culture for career growthSupport with Spanish administration #J-18808-Ljbffr