Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time (39h)
DUTIES AND RESPONSIBILITIES:
Communicate with customers through various channels such as phone, email, chat and social media
Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
Identify and address customer needs to escalate internally to improve and/or develop processes
Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS:
Excellent Dutch (C2) speakers with C1 English level
Smart and enthusiastic problem-solver with a keen eye for customer service
Calm and empathetic when dealing with (difficult) customers
Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
Target-driven and trying to exceed expectations
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
Full-time contract of 39 hours per week
Fully on-site (no remote work possibilities)
Being a part of a dynamic and international team (25+ nationalities)
Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
High performance culture to kickstart your career and potentially grow within the organization
Support with the Spanish administration
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