Customer Experience Specialist - Dutch Speaker

We are looking for several Customer Experience Specialists for a Fintech in Valencia (Spain), you will be part of a dynamic and international team (25+ nationalities) with a lot of benefits and a good salary!!!DUTIES AND RESPONSIBILITIES:• Communicate with customers through various channels such as phone, email, chatand social media• Showcase extraordinary communication skills such as listening, empathy and canpersonalize every customer conversation• Guide customers with their questions and ensure they are offered the right solutionleaving a big smile on their face• Identify and address customer needs to escalate internally to improve and/ordevelop processes• Thrive for sky-high performances focusing on the most important KPIs: CustomerSatisfaction, quality and productivity • Maintain customer satisfaction and retention through impactful customerexperienceREQUIREMENTS:• Excellent Dutch (C2) speakers with C1 English level• Smart and enthusiastic problem-solver with a keen eye for customer service• Calm and empathetic when dealing with (difficult) customers• Curious and love to investigate and use their creative problem-solving skills toensure customer satisfaction• Target-driven and trying to exceed expectationsBENEFITS:• Excellent remuneration package based on experience, skills and performance• Shifts between 9:00 and 23:00 — here the preference is to have some peoplededicated for the late night shift (14:00 - 23:00).• Full-time contract of 39 hours per week• Fully on-site (no remote work possibilities)• Benefit program which includes free breakfast/lunch, sports classes, Spanishclasses, Friday drinks, and the coolest team events• High performance culture to kickstart your career and potentially grow within theorganization• Support with the Spanish administration
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