We are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia.
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
Duties And ResponsibilitiesCommunicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communication skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile on their faceIdentify and address customer needs to escalate internally to improve and/or develop processesThrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivityMaintain customer satisfaction and retention through impactful customer experienceRequirementsFluency in Dutch, both oral and written.
Fluent in English.Previous working experience in hospitality or other customer facing roles is a plusExcellent communication skills with the ability to listen and show empathyYou thrive for teamwork and fun and are part of the communityFlexible and able to work in a fast paced working environmentAutonomous, able to work independently as well as part of a teamTech savvy and familiar with Google Suite, MS office and CRM toolingCustomer-focused, always have the customer's best interest in mindBenefitsExcellent remuneration package based on experience, skills and performanceHealth insuranceFree lunchSpanish lessonsBootcamp twice a weekDrinks every FridayBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialSeniority levelEntry level
Job functionOther
IndustriesStaffing and Recruiting
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