International Workster Job Agency collaborates with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.
Your Role
Support B2B customers over the phone, email, and chat
Communicate with customers to find the best solution to their problem
Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business
You will use the latest technology and AI integrations and become an expert in this field
Control and handle payment inquiries from sellers and buyers through various client platforms
Responsible for Trustpilot reviews improving overall company NPS through excellent service
Flagging and escalation of customer queries and coming up with suitable solutions
Mapping and improving business processes to enhance customer journey and satisfaction.
Your Qualifications
Native level Dutch and fluent English
Customer service is in your DNA and you have some experience already
Excellent communication skills
An interest in innovation (think chatbot-integrations)
You are proactive and solution-oriented
You can think outside the box to always find a solution for the customer
A technical background is an advantage
The Offer
Spanish and mindfulness classes
Great Friday evening drinks
Fitness bootcamps to stay fit and active
Work at a tech startup where you can develop and there is room for your ideas
Improve your professional skills: communication, innovation, and implementation of new technology
An international working environment with 20+ nationalities
An amazing adventure in one of Europe's most beautiful cities
Working in a close-knit and start-up team
Free lunch and breakfast at the office.
Job Type: Full-time
Pay: From 1,600.00€ per month
Experience:
customer service: 1 year (Required)
Language:
dutch (Required)
english (Required)
Work Location: In person
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