Customer Experience Partner - [Edw682]

OpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn't just about the part you play in our business, it's about the change you can make in our world. Let's create a better tomorrow and make positive change – socially, economically, and globally.We OfferIn Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day. Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.Key ResponsibilitiesManage and monitor the end-to-end shipment process.Coordinate with various stakeholders in shipment process handling.Orchestrate the overall flow of an end-to-end shipment.Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.Maintain a customer-centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
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