Job Title: Customer Experience Manager
Location: Remote (EST Time zone)
Salary Range: up to 1250 USD
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
Position Overview: We are seeking a proactive and customer-focused Customer Experience Manager to ensure the smooth operation of our client services and administrative processes.
This role involves managing customer interactions, maintaining internal systems, and supporting the overall efficiency of the business.
Key Responsibilities:Manage client inquiries and provide exceptional customer service.Maintain and utilize company-specific software, such as CompanyCam and HousecallPro, for efficient operations.Assist with administrative tasks, ensuring timely and accurate record-keeping.Support team members with scheduling, project tracking, and client communications.Collaborate with management to streamline processes and improve customer experience.Qualifications:Proficiency in Microsoft Office Suite and ability to quickly learn company-specific software.Strong written and verbal communication skills in English.Excellent organizational and multitasking abilities.Customer service experience, preferably in the construction or insulation industries.Preferred Skills:Basic knowledge of the construction or insulation industries.Experience working with software like CompanyCam and HousecallPro.Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
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