Customer Experience & Crm Dynamics Specialist

Why working at Eurofragance? In Eurofragance you will be part of the exciting world of smells and fragrances.  You will grow and learn in a company in constant growth and expansion.  You will have the opportunity to develop your career working with top professionals.  You will be part of a Global Company with Headquarters in Spain and subsidiaries in Dubai, Singapore, Mexico, Turkey, and India among others.  You will practice your language skills in a global and multicultural environment.   You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.  We are Passion, Performance & Entrepreneurship, we are Eurofragance!  Enjoy a great work environment in Eurofragance! 
At our company, we're committed to creating an inclusive work environment where everyone feels welcome, regardless of their gender, age, sexual orientation, or any other factor. We encourage candidates from all walks of life to apply for this job vacancy, and we extend a particularly warm welcome to those with disabilities. Mission The person in charge of this position will provide excellent customer service experience and will actively contribute to administrate the customer relationship management tool.
Functions Sales processes coordination and optimization role: Support the implementation of the sales processes in the new systems.Link between departments as marketing, communication, Business Analysis and development to coordinate new processes implementation.Main contributor to improve the customer journey through the CRM tool.Commercial Back-office role: Support the Key account manager: product quotation, non-conformities registration and follow-up.Follow up customer payments and update the KAM.Keep customer data updated in our management system.Lease with the Regulatory department to request documents per customer requirements.Customer order processing, SAP toolManage and follow customer requests.
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