We at PRONOVIAS GROUP, a global leader in the Bridal industry, are currently looking for a professional and talented Bride Experience Specialist (USA Market) to join our Customer Experience Team in our Barcelona HQ.
We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make a difference.
Our mission is to bring HAPPINESS into the world by dressing our customers' dreams with style, being the best partner to our clients, and building together an exciting place to work.
At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don't make a difference here.
In our company, we want you to come as you are to be the best version of yourself.
About the role: You will be the heart of our customer service department, providing exceptional support to our brides across various channels, such as phone, email, and social media.
You will assist brides in finding their dream dress or accessories, answer questions, resolve concerns promptly and professionally, and ensure all interactions are consistent with our brand philosophy.
Key Responsibilities: Respond to our brides' inquiries via phone, email, and social media in a timely and courteous manner. Provide accurate information on products, services, procedures, and company policies. Guide brides through the process of finding their dream dress. Handle and resolve possible complaints efficiently and professionally, adhering to established policies. Proactively offer solutions and recommendations, maximizing our bride experience and sales opportunities. Collaborate with retail stores to address customer concerns related to their in-store experience. Contribute to achieving department goals and exceeding customer expectations consistently. Maintain a positive and professional demeanor, fostering a welcoming and supportive environment. Minimum 1 year of experience in customer service, preferably in a high-volume, multi-channel contact center environment. Fluency in Spanish and English, both written and spoken. Additional languages (especially French or Portuguese) are a strong asset. Familiarity with the retail or e-commerce industry, and experience in luxury customer service is preferred. Positive, helpful, and solution-oriented attitude with a genuine desire to exceed customer expectations. Excellent communication, interpersonal, and problem-solving skills. Ability to learn new software and adapt to a fast-paced environment. Strong analytical and problem-solving skills with a focus on continuous improvement. Familiarity with Salesforce and Microsoft Office. Proficient in typing (minimum 35-40 WPM). Availability to work from 15.00h to 23.00h. WHAT DOES PRONOVIAS GROUP OFFER? Ethical workplace environment that embraces the diversity that makes us special. Opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact. Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets, and training related to our business. Company canteen with subsidized meals and breakfasts. Team building activities to promote our company values: respect, innovation, empowerment, performance-driven, and teamwork. Private parking and company shuttle bus. If you fit with the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role!
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