Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions
Country: United Kingdom
Join our community.
We are currently recruiting Customer Service colleagues with a starting package of £22,400 along with an additional £500 flexible benefit.
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.
You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.
The difference you'll make:
Acting as the first point of contact for customers in branch or over the phone
Assisting with day-to-day transactions, queries and servicing
Answering customer calls into our contact centre
Building relationships and finding solutions
Developing your knowledge of services and products to help our customers
Identifying new ways to improve the customer experience
What you'll bring:
Proven ability to deliver outstanding customer service either from a face to face or a telephony background
The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
A real desire to go above-and-beyond for customers
Effective team working skills with a flexible, can-do approach to work
Openness to a broad range of activities even if outside of standard expectations
Ability to grow, adapt and change accommodating business needs and priorities
You will require the right to work in the UK (please see details below)
What else you need to know:
In a full-time Branch based role, you'll be working
35 hours per week, across Monday to Saturday across the hours of 8:00am – 6:00pm
The role is based in
Magherafelt
branch
This is a
perm contract
Inclusion.
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you.
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Starting salary of £22,400
plus\u202f
a£
500\u202fannual cash allowance to spend on our
great range
of benefits.
25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the
option
to
purchase
up to 5 contractual days per year
.
Eligible for a discretionary performance-related annual bonus.
Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
.
Free access to a range of digital health services, including GP.
Free access to wellbeing apps and up to three weekly online classes.
We put 8% of salary into your pension, even if you
don't
contribute yourself.
We'll
pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
Protection for
you and your family,
with company-funded
death-in-service benefit
and
income protection
insurance
, and
the option to take advantage of discounted rates for
additional
life assurance and critical illness cover
.
Support your favourite causes through charitable giving and our community partnerships
.
Share in Santander's success by
saving or
investing in\u202four share\u202fplans
.
\u202f
24/7 access to an online employee discount platform\u202fincluding retailers, entertainment, eating out, travel and more
.
\u202f
As a Santander UK employee, you
are able to
request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies
Right to work in the UK
.
Every individual must have the right to work in the UK to
commence
employment with Santander either by way of nationality,
visa
or work permit. If you do
require
a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not
proceed
with your application and will withdraw any conditional offer previously made.
What to do
next:
If this sounds like a role
you're
interested in, then please apply.
If
there's
anything we can do in the recruitment process to help you achieve your best, get in touch. Whether
it's
a copy of our application form in another format or
additional
assistance,
we're
available through telephone, email, or face to face. You can contact us at
******
or call 0870 414 9080.
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