Customer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!
About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions.
About the role Reporting to the Head of Customer Engagement South, the Customer Engagement Specialist will have responsibility to support the local market of DS Smith Packaging organization in the continuous improvement of the relationships with our customers, by creating positive experiences which can underpin long-lasting partnerships through our Model to Serve.
A core part of the role will be the bridge between Sales, Marketing and Design/innovation departments, bringing together the best expertise and knowledge from across the business to deliver superior Customer Engagement.
Your remit will include but not be limited to:
Develop and lead a local program of End-to-End Customer Engagement that can reach across the local market, supporting all clusters and business units, in line with Model to Serve, and which caters to specific local sales needs.Handle a wide range of workshops (1:1), physically, virtually and hybrid.Help organize and run larger workshops (1:many), webinars and multi-customer events, including the annual customer event.Own the localization of and be seen as the local market expert in trends & insights, including mega trends, packaging trends and insights within our prioritized categories and also in retail to e-commerce and sustainability.Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB so that it remains dynamic, refreshed, and updated, including identification of new themes, content, creative ideas and technologies.Build content and compelling storytelling presentations based on relevant trends, insights, and best practices, and deliver them in a way that is informative, engaging and relevant to our customers' world.Support the SMI team on wider End-to-End Customer projects such as tender submissions, innovation and design storytelling, customer meetings, etc.Build strong relationships with sales leaders, sales teams and design & innovation teams across the region and the entire SMI organization, with dotted line reporting and accountability to Sales leadership.Integrate, contribute, and play a key role in the wider South Europe Marketing Team with the Marketing, Category Management, Innovation Squad and CE sub-functions, to collaborate on Regional projects, strategy and delivery.Collaborate with cross-Regional Customer Engagement colleagues within DS Smith, to participate in and contribute to the European Customer Engagement network, exchanging learnings and best practices.About you Minimum qualifications: 3-5 years of experience in sales, marketing and/or brand management within FMCG companies, Retail, research companies or design agencies.Desirable profile: A natural energy, proactivity and desire to help both Customers and colleagues succeed.Strong communication and presentation skills – the right person will enjoy working collaboratively and creatively, with both Customers and colleagues.Strong influencing and trust-building skills – the right person will be good at winning the confidence of both Customers and colleagues.A good level of IT skills and an openness to embracing new digital technologies to run effective virtual/hybrid workshops and events with customers.Technical profile: Fluent in Spanish and English. Portuguese will be a plus.Valuable experience with Dynamics CRM and Photoshop.Experienced/advanced user in Microsoft PowerPoint.What we offer? Competitive salary package.Outstanding career development opportunities.Fast-paced stimulating international environment.Teamwork.Location: Torrejon de Ardoz (Madrid) – (hybrid)
DS Smith is an equal opportunity employer and does not discriminate against any employee or job applicant based on race, political affiliation, religion, nationality, gender, physical or mental health status, disability or age.
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