.Channel Partner Engagement ManagerSensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey.What will you doYou will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is 'left on the table' with our most important 'gold' customers.You will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.How will you do itYour role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operationsRegularly audits to ascertain success of program deployment as well as identify opportunities for program expansionCollate record and report progress internally and externallyWork as a team member and communicate at all levelsProduce accurate and timely reports.Review monthly targets for inspection performanceReview monthly targets to achieve response timesInteract with customer reporting interfacesImprove customer service deliveryInterface with customer service desksAttend customer performance meetingsSupport Channel Account managers and sales managementIdentify and investigate solutions to achieve solutions to retail business challengesProvide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.What we look forUniversity Degree in relevant subject desirableAppropriate experience in a Channel / Indirect business environmentDemonstrate a successful track record of achievement in customer service excellenceDemonstrate the ability to network with relevant groupsExcellent communicatorAbility to prioritise tasks and achieve goalsEither retail experience OR product knowledge (EAS, Loss Prevention)PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces)Educated to A Level standard (or equivalent)What we offerJohnson Control offers an interesting compensation package according to your qualification and experience