.Customer & Driver Services Process Specialist - SCF HQ page is loaded Customer & Driver Services Process Specialist - SCF HQ Apply locations Boadilla del Monte time type Full time posted on Posted 20 Days Ago job requisition id Req1329867 Customer & Driver Services Process Specialist - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Customer & Driver Services Process Specialist, based in our Boadilla del Monte office.WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander (www.Santander.Com ) we are key players in the transformation of the financial sector. Do you want to join us?Santander Consumer Finance focuses on business development related to consumer finance products, consumer services, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products and services.On top of it Santander Consumer is developing a larger range of services to customers around the new mobility concept starting by establishing a competitive pan-European Leasing model and growing to other customer services like short term rental, ride hailing, electrification, etc.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to help more people and business prosper.WHAT YOU WILL BE DOINGUnder the scope of the Leasing Business Unit within Santander Consumer Finance, we're looking for a Process Specialist focus on Customer & Driver Services leading the design and implementation of the technological developments to assure top class service delivery. Focusing on the different customer and driver profiles and needs such as: service booking, requests related to contract conditions, pick and delivery, booking, fuel,...The ideal candidate should be obsessing to deliver excellent and efficient services and tangible benefits to our clients with high doses of creativity, in all types of channels, but specially on digital ones. Knowledge of operational lease market is a plus.We need someone like you to help us in different fronts, in cooperation with our IT engineering teams and the rest of your future HQ colleagues:To define the E2E procedures, coordinating cross functionally all steps of the customer journey.To translate business requirements into functional and technical requirements for the development of our own in-house IT solution or/and interfaces with third party providers.To maximize the cost efficiency and build highly productive processes. Demonstrating continuous effort to improve the service increasing customers and country teams' satisfaction
