.BD recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such, is part of the BD organization. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition. Learn more about BD at bd.ComJob DescriptionProvide overall leadership and direction to the Customer Service organization with a continued focus on delivering a customer experience across all business verticals for both external and internal customers.Key ResponsibilitiesParticipate in and represent Customer Service + Bids & Tenders on regional projects of medium complexity; coordinate department activities and plans; develop departmental procedures and principles (e.G., SOPs).Manage and/or lead a small team within the assigned function, including team budget responsibilities and managing outside contractors/vendors. Develop team members to enhance business acumen and functional skills.Handle complex and unusual orders and shipments in the system, including problem resolution with third-party logistics companies.Oversee internal/external audits for Customer Service and Bids and Tenders; cooperate with auditors; develop risk mitigation strategies.Frequently interact with customers and/or functional peer group managers, typically involving matters between cross-functional teams and the company; often lead cooperative efforts among project team members.Participate in and present at meetings with internal and external representatives.Resolve operational and scheduling issues.Being dedicated to quality client service, being proactive and responsive to client needs.Develop peer, cross-functional, and cross-business relationships to maximize best practice sharing and team effectiveness.Build relationships and leverage them to influence change.Support and solicit input from team members at all levels within the organization