David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a Polish & German speaking Customer Care Success & Retention Representative for their offices in Barcelona.
Position:Technical Support Expert
Location:Barcelona, Spain
Employment type:Full-time
Remuneration:Base salary.
DUTIES AND RESPONSIBILITIESCustomer support related to the company's products & services through multiple channels to subscribers interested.Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction.Onboarding Support to new customers (doubts, incidences).Retention and engagement of existing customers.Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them.Upselling and cross selling while attending inbound calls of existing customers.Constantly update our CRM system with all relevant information collected during customer service activities.REQUIREMENTSNative/fluent in German and Polish (at least C1 level), both oral and written.
Fluent in English (at least B2 level).Strong customer, business and goal orientation.Prior experience and roles in the Contact Center or Back Office environments.Administrative and finance related background (payments, invoicing, purchases orders, collections etc.
).Strong negotiation skills.Excellent communication skills (both oral and written).Marketing background or previous social media experience is a plus.Digitalization and innovation mindset.Assertiveness.BENEFITSExcellent remuneration package based on experience, skills and performance.Be part of a dynamic and creative team with positive and friendly atmosphere.Referral program.Guidance and tools to reach your full potential.
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