In collaboration, we are partnering with a highly-rated BPO to recruit experienced German-Speaking Customer Care Specialists for a fully remote position based in Bosnia Herzegovina. These specialists will support the customers of an established e-commerce brand, ensuring a smooth and professional customer experience.Position : Customer Care Specialist with German Location : Remote/work from home in Bosnia HerzegovinaEmployment Type : Full-timeDuties and Responsibilities Customer Assistance : Provide timely, technical-based customer support through voice, chat, and email.Customer Experience : Deliver an outstanding experience with each customer interaction.Documentation : Accurately record each customer interaction in a dedicated CRM system.Team Collaboration : Engage with internal team initiatives, provide feedback, and support colleagues to promote cohesive solutions.Requirements Language Skills : Proficient in German (C1 level or higher) and English (B2 level or higher).Residency : Must reside in Bosnia Herzegovina and have legal work eligibility.Experience : Background in customer support or technical support, particularly within help desk or IT functions.Background Check : Willingness to complete a background check.Team and Independent Work : Able to work autonomously and as part of a remote team.Problem Solving : Strong analytical, problem-solving, and critical-thinking skills.Adaptability : Flexible with process updates and information changes.Technical Proficiency : Competent with PC-based internet and software applications (e.G., Microsoft Office).Offer Competitive Salary : Based on experience, skills, and performance.Indefinite Contract : Long-term, secure employment.Working Hours : Monday to Friday, 09 AM - 05 PM.Positive Work Environment : Join a friendly, creative team with excellent employee satisfaction.Career Development : Receive guidance and tools to reach your full potential in a supportive atmosphere.This role is ideal for customer care professionals fluent in German and English, ready to work in a dynamic, remote team supporting a major e-commerce brand. Join a company with an outstanding reputation for employee satisfaction and career growth.#J-18808-Ljbffr