In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist We're excited to partner with a BPO that prioritizes employee satisfaction to find experienced German-speaking Customer Care Specialists who can work remotely from North Macedonia . Join a team dedicated to providing exceptional service to an e-commerce brand's customer base, with a supportive environment and opportunities for professional growth. Position : Customer Care Specialist (German) Location : Remote / Work-from-Home in North Macedonia Employment Type : Full-time, Monday to Friday (9 AM - 5 PM) Duties and Responsibilities Customer Assistance : Provide technical support and guidance to customers via voice, chat, and email. Customer Experience : Maintain high standards for customer satisfaction by delivering prompt and accurate assistance. Documentation : Record each customer interaction in a CRM system, ensuring clear and organized logs. Team Collaboration : Engage with team initiatives, give feedback, promote collaborative solutions, and support colleagues to improve the overall department. Requirements Language Skills : Proficient in German (C1 or higher) and English (B2 or higher), both verbal and written. Location : Reside in North Macedonia with legal eligibility for employment. Experience : Background in customer support or technical support, ideally with help desk or IT experience. Background Check : Ability to undergo and pass a background check. Skills : Strong problem-solving, critical thinking, and communication skills, with the ability to work independently and within a remote team. Adaptability : Comfortable with evolving processes and information, with a working knowledge of external systems and PC-based applications like Microsoft Office. What We Offer Competitive Salary : Attractive remuneration based on experience, skills, and performance. Stable Employment : Indefinite contract. Supportive Work Culture : Join a creative and friendly team environment known for excellent employee reviews. Professional Development : Access to resources and guidance to help you grow and succeed. If you're fluent in German, enjoy solving customer issues, and thrive in a remote setting, we'd love to hear from you. Apply now and take the next step in your customer support career with a top-rated BPO