In Collaboration, We're Hiring: Remote German-Speaking Customer Care Specialist in Serbia We are excited to work with a highly rated BPO to recruit German-speaking Customer Care Specialists to support customers of a prominent e-commerce company . This full-time, fully remote position offers a unique opportunity to join a team known for high employee satisfaction and a positive, inclusive work culture. Position : Customer Care Specialist with German Location : Remote / Work-from-Home in Serbia Employment Type : Full-time, Monday to Friday, 9 AM - 5 PM Duties and Responsibilities Customer Assistance : Provide timely, technical-based support to customers through voice, chat, and email. Exceptional Service Delivery : Ensure a high standard of customer experience, addressing inquiries and resolving issues effectively. Documentation : Accurately document interactions within a CRM system to maintain consistent records. Team Collaboration : Actively participate in internal initiatives, share updates, provide feedback, and support colleagues to foster collaborative solutions. Requirements Language Proficiency : Fluent in German (C1 level or higher) and English (B2 or higher), with strong verbal and written communication skills. Residency : Residing in Serbia, with the legal ability to work without company-sponsored support. Experience : Background in Customer Support or technical support, preferably in a help desk or similar IT role. Tech-Savvy : Proficient in external systems and PC-based software applications (e.g., Microsoft Office, internet). Independence Collaboration : Ability to work independently in a remote setting, with strong problem-solving skills and adaptability. What We Offer Competitive Salary : Remuneration based on experience, skills, and performance. Monthly Allowance : 60 EUR Work-from-Home allowance. Stability : An indefinite contract, offering a secure role with a regular weekday schedule. Positive Work Environment : Join a friendly and supportive team highly rated by current employees. Professional Development : Access to resources and guidance to help you excel in your role. Apply now to be part of a remote team that values your growth, feedback, and contribution to an exceptional customer experience