.DescriptionThe Customer Care Flexible Specialist is in the front line of customer support in our European CS team. The main mission of the Customer Care Flexible Specialist is to guarantee that customers feel constantly guided and supported in every interaction with CHEP .The customer Care Flexible specialist is responsible for delivering and excellent Customer Experience by monitoring and playing a role in all areas related to responsiveness to customer and service through the whole customer journey.The perfect candidate has excellent communication skills and is comfortable working with complex data analysis.Major Accountabilities :Providing prompt, courteous and accurate response to all incoming requests from customers.Liaising and cooperating with supply chain teams, to ensure customer orders are properly prepared and delivered on time.Keeping customer informed and updated.Handling customer complaints, including resolution and root cause detection.Customer onboarding : welcoming new customers to CHEP's main processes and business practices.Stock & flow complex analysis.Complex invoices queries, with deep dive into pricing models, account structure, customer flows.Digital offer onboarding and support.Customer Master data and account health : processing movement declarations, monitoring customer stock levels, resolving billing and invoicing queries.Contribution to innovation : submitting and implementing ideas for improving customer experience; playing an active role in the implementation of digitalization and adoption of new technologies and product development.Customer experience back-up : being ready, willing and able to provide effective back-up and support to other members of CHEP's CS European teams, as well as to the Central planning and execution team.Qualifications :University Degree Experience would be a plus.3-5 years of business experience.Skills and Knowledge :Great Customer Focus.Empathy.Strong organization and prioritization skills.Flexibility.Data analysis.Lateral thinking.Excellent customer service and relationship building skills.Excellent written and verbal communication skills.Good knowledge of MS Office (Excel, Word, PowerPoint)Commitment to customer focus with strong listening and account management skills.Self-initiator and results driven.Detail oriented and a team player.Experience in an environment with urgent requests and comfortable to manage those urgencies.Languages : Dutch & German.Dutch & German.French is a plus (and other European languages as Italian and Polish).Preferred EducationDegree and equivalentPreferred Level of Work Experience3 - 5 yearsRemote TypeHybrid RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential
