David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Serbia. The successful candidates would support customers of an e-commerce brand. Location: Remote/work from home in Serbia Employment type: Full-time DUTIES AND RESPONSIBILITIES: Conduct technical-based customer assistance through voice, chat, and email in a timely manner Provide an exceptional customer experience Document each interaction in a dedicated CRM system Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department REQUIREMENTS: Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2) Residing in Serbia and being able to take on a job legally without the company's support Experience in Customer Support, and technical support, especially with a help desk or other IT functions Ability to go through a background check Strong abilities to work independently and as a remote team player Problem-solving and critical thinking skills Adaptable and flexible, demonstrating abilities to work with process and information changes Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office) OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Private health and life insurance 60 EUR monthly Work From Home allowance 15 EUR night shift Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM EUR 26 overtime add on Fully remote work from Serbia A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential